Macomb Office Consumer Privacy Notice




Companies choose how they share your personal information. Under federal law, that means personally identifiable information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.


The types of personal information we collect and share depend on the product or service you have with us.

This information can include:

  • Name, Phone Number, and email
  • Credit Card information
  • Address, city state and zip.
  • Other information


All companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons companies can share their customers’ personal information; the reasons Macomb Office chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information

Does Macomb Office share?

For our everyday business purposes — such as to process your transactions, maintain your account(s).


For our marketing purposes — with service providers we use to offer our products and services to you (please see below to limit the ways we contact you)


For joint marketing with other companies


For our affiliates’ everyday business purposes — Information about your transactions and experiences


For our affiliates’ everyday business purposes 


For nonaffiliates to market to you 


To limit our sharing

  • 248-270-7001- our menu will prompt you through your choices
  • Visit us online:
  • Talk to a customer representative
  • Talk to your assigned account representative

To limit direct marketing contact

  • 248-270-7001- our menu will prompt you through your choices
  • Visit us online:
  • Talk to a customer representative
  • Talk to your assigned account representative


Call 248-270-7001 or go to

Who we are

Who is providing this notice?

Macomb Office U.S. legal entities that utilize the names: Macomb Office, Macomb Virtual, Macombofficesuites, Detroit Virtual Suites, as well as the entities listed in the Macomb Office U.S. legal entities section.

What we do

How does Macomb Office protect my personal information?

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

How does Macomb Office collect my personal information?

We collect your personal information, for example, when you:

  • Pay for services with a bank account
  • Use quick quote online.
  • seek advice about virtual or executive office suites.



Companies related by common ownership or control. They can be related business and unrelated business type companies.

  • Our affiliates include companies that utilize the names Macomb Office; Macomb Virtual, Detroit Virtual, Cranbrook Loans, Cranbrook Mortgage.


Companies not related by common ownership or control.

  • Nonaffiliates we share with can include financial services companies such as insurance agencies or mortgage brokers, nonfinancial companies such as retailers, travel companies and membership groups, other companies such as nonprofit groups.

Joint Marketing

A formal agreement between nonaffiliated financial companies that together market financial products or services to you.

Other important information

Do Not Call Policy. This notice is the Macomb Office Do Not Call Policy under the Telephone Consumer Protection Act. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows. Macomb Office employees receive training on how to document and process telephone marketing choices. Consumers who ask not to receive telephone solicitations from Macomb Office will be placed on the Macomb Office Do Not Call list and will not be called in any future campaigns, including those of Macomb Office affiliates. If you communicate with us by telephone, we may monitor or record the call.

Macomb Office U.S. legal entities

Macomb Office U.S. legal entities that utilize the names: Macomb Office, Macomb Virual, Macomb Office Suites, Detroit Virtual Suites, Cranbrook Loans, Cranbrook Mortgage, Cranbrook Mortgage Corporation.




This U.S. Online Privacy Notice (Notice) applies to this Macomb Office online interface (i.e., website or mobile application) and any Macomb Office U.S. affiliate or subsidiary online interface that links to this Notice, (each, a Site, and, collectively, Sites).  The term “Macomb Office” or “we” or “us” or “our” in this Notice refers to U.S. affiliates or subsidiaries of Macomb Office Corporation that link to this Notice. This Notice describes how Sites may collect, use and share information from or about you and explains how information may be collected and used based on online interactions with our advertisements that appear on the Sites and third party websites.

Macomb Office provides other online interfaces not covered by this Notice.  If you visit or access your accounts from one of these sites, please review the online privacy practices of that site to understand how your online information may be collected, used and shared.

For U.S. Tenants, membership holders, account holders and visitors to this Site, we will use and share any information that we collect from or about you in accordance with the Macomb Office Privacy notice , which provides choices in the use and sharing of information.

Collecting and Using Information

Personal Information We Collect Online

Personal Information means personally identifiable information such as information you provide via forms, surveys, applications or other online fields including name, postal or email addresses, telephone, fax or mobile numbers, credit card information, or account numbers.

How We Use Personal Information

We may use Personal Information:

  • to respond to your inquiries and fulfill your requests;
  • to send you important information regarding the Site, changes to terms, conditions, and policies and/or other administrative information;
  • to send you marketing communications that we believe may be of interest to you;
  • to personalize your experience on the Site by presenting content, ads or offers tailored to you;
  • to allow you to apply for products or services (e.g., to quote virtual services, business services, or to open a corporation using our document services) and evaluate your eligibility for such products or services;
  • to verify your identity and/or location (or the identity or location of your representative or agent) in order to allow access to your accounts, conduct online transactions and to maintain measures aimed at preventing fraud and protecting the security of account and Personal Information;
  • to allow you to participate in surveys, sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which may contain additional information about how Personal Information is used and shared;
  • to allow you to use Site tools. Please note that some tools require that you provide Personal Information to use, whereas others do not. Information that you enter into one of these tools may be stored for future access and use;
  • collected through our social media pages and interactions with you to assist in verifying your identity and account status.  We may combine this information with information we already have;
  • for business purposes, including data analysis, developing and improving products and services, enhancing the Site, identifying usage trends and determining the effectiveness of promotional campaigns;
  • for risk control, for fraud detection and prevention, to comply with laws and regulations, and to comply with other legal process and law enforcement requirements.

How Personal Information is Shared

Please see the Consumer Privacy Notice for information on how Personal Information may be shared.

Other Information We Collect Online

Other Information is any information other than Personal Information that does not reveal your specific identity or does not directly relate to an individual, such as browser information, information collected through cookies, pixel tags and other technologies, demographic information, other information provided by you such as your date of birth or household income, and aggregated and de-identified data.

How We Collect and Use Other Information

We and our third-party service providers may collect and use Other Information in a variety of ways, including:

  • Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, device type, screen resolution, operating system version and internet browser type and version. We use this information to ensure Sites function properly and for security purposes.
  • Using cookies: Cookies are pieces of information stored directly on the device you are using. Cookies we use do not contain or capture unencrypted Personal Information. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, language preferences, and your relationship with us. We use the information for security purposes, to facilitate navigation, to display information more effectively, to personalize/customize your experience while visiting the Site, and to recognize your device to allow your use of our online products and services. We collect statistical information about the usage of the Site in order to continually improve the design and functionality, to monitor responses to our advertisements and content, to understand how account holders and visitors use the Site and to assist us with resolving questions regarding the Site. We also utilize cookies for our online advertising purposes. You can refuse to accept these cookies and most devices and browsers offer their own privacy settings for cookies.  You will need to manage your cookie settings for each device and browser you use. However, if you do not accept these cookies, you may experience some inconvenience in your use of the Site and some online products and services.  For example, we will not be able to recognize your device and you will need to answer a challenge question each time you log on.  You also may not receive customized advertising or other offers from us that may be relevant to your interests and needs.
  • Using pixel tags, web beacons, clear GIFs or other technologies: These may be used in connection with some Site pages, downloadable mobile applications and HTML-formatted email messages to measure the effectiveness of our communications, the success of our marketing campaigns, compile statistics about usage and response rates, and to assist us in resolving account holders’ questions regarding use of our Site.
  • Flash objects: As part of our solutions for online authentication, we use Flash objects (sometimes referred to as “Local Shared Objects”) to help us recognize you and your device when you come back to the Site. For our pages running Adobe® Flash® content (demos and tutorials with moving content), we use Flash objects to determine your browser type and version of Adobe Flash in order for you to view the content. We never store Personal Information in these Flash object files unless encrypted. We do not use Flash objects for any online behavioral advertising purpose. Deleting cookies does not delete Flash objects. You can learn more about Flash objects – including how to control and disable them – through the Adobe interface. If you choose to disable Flash objects from our Site, then you may not be able to access and use all or part of the Site or benefit from the information and services offered.
  • IP Address: Your IP Address is a number that is automatically assigned to the device that you are using by your Internet Service Provider (ISP). An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, for compliance and security purposes and administering the Site.
  • Aggregated and De-identified Data: Aggregated and De-identified Data is data that we may create or compile from various sources, including but not limited to accounts and transactions.  This information, which does not identify individual account holders, is used for our business purposes, which may include offering products or services, research, marketing or analyzing market trends, and other purposes consistent with applicable laws.

Additional Information


Macomb Office advertises on pages within the Sites (including mobile downloadable apps) as well as on other websites and mobile apps not affiliated with Macomb Office. Information collected by us or our advertising service providers through cookies and other technologies includes the number of people who look at each of the pages on the Sites, search engine referrals, browsing patterns within the Sites, and responses to advertisements and promotions on the Sites and on websites where we advertise.

Advertising on our Sites

Macomb Office advertises our products and services, on pages within the Sites. These advertisements may take the form of banner ads, splash ads (ads that appear as you sign on or sign off of your online accounts), and other formats.

      Relationship based advertising

Macomb Office may customize content and advertisements for our products and services
on the Sites we own. In order to make the content and advertising as informative and useful as
possible, we may use information about your relationship with us.

      Online Behavioral Advertising

We also use advertising service providers to help us determine which of our advertisements
are most likely to be of interest to you using certain Other Information such as web pages
visited, search keywords entered, or your activities on our Site. We limit access and collection of
information for specific purposes by advertising service providers.

Advertising on third party sites

Macomb Office contracts with advertising companies to advertise our products and services on websites and mobile apps not affiliated with us.  We may use Aggregated and De-identified Data and information provided by you to these third party websites to select which of our advertisements or offers may appeal to you, display them to you and monitor your responses.  Third Party websites are not subject to Macomb Office Privacy Notices. Please visit the individual websites for additional information on their data and privacy practices and opt-out policies.

      Online Behavioral Advertising

Some of our customized ads are behavioral advertising, and may be served using data collected
through cookies and other technologies by third party websites. Cookies placed on our behalf
by these companies, do not contain or capture Personal Information. We limit companies that
place our ads from using information for any purpose other than to assist us in our advertising

Macomb Office has adopted the use of the Advertising Options Icon on our behavioral
ads (excluding ads appearing on platforms that do not accept the icon). Anyone receiving
a behavioral ad may click on the displayed icon to receive more information and can
opt-out at that time or by visiting the third party website’s privacy policy for an opt-out
mechanism, if any.

Please note that if you opt-out, you may still receive generic online advertising from Macomb Office. Opting out from a specific third party website means that the ads you receive will not be based on your preferences or behavior.

Important Reminder

In order for relationship based or behavioral advertising opt-outs from our Sites and other sites to work on your device, your browser must be set to accept cookies. If you delete cookies, buy a new device, access our Site or other sites from a different device, login under a different screen name, or change web browsers, you will need to opt-out again. If your browser has scripting disabled, you do not need to opt- out, as relationship based or online behavioral advertising technology does not work when scripting is disabled. Please check your browser’s security settings to validate whether scripting is active or disabled.

Mobile Applications

Macomb Office’s Mobile Applications for U.S. accounts (“Applications”) allows you to access your account on your mobile device.  This Notice applies to any Personal Information or Other Information that we may collect through the Applications.

Linking to other sites

We may provide links to third party websites, such as service providers or merchants. If you follow links to websites not affiliated or controlled by Macomb Office, you should review their privacy policies and other terms and conditions, as they may be different from those of our Sites. Macomb Office does not guarantee and is not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of their information.

Social media sites

Macomb Office provides experiences on social media platforms including, but not limited to, Facebook®, Twitter®, YouTube® and LinkedIn® that enable online sharing and collaboration among users who have registered to use them. Any content you post on official Macomb Office managed social media pages, such as pictures, information, opinions, or any Personal Information that you make available to other participants on these social platforms, is subject to the Terms of Use and Privacy Policies of those respective platforms. Please refer to them to better understand your rights and obligations with regard to such content.


To protect Personal Information from unauthorized access and use, we use security measures that comply with applicable federal and state laws.  These measures may include device safeguards and secured files and buildings as well as oversight of our third party service providers to ensure information remains confidential and secure.

Making sure information is accurate

Keeping your account information accurate and up to date is very important. If your account information is incomplete, inaccurate or not current, please use the Contact Us option on our Site, or call or write to us at the telephone numbers or appropriate address for changes listed on your account statements, records, online or other account materials. You can also speak to a customer representative, or account representative.

Protecting children’s privacy online

The Site is not directed to individuals under the age of thirteen (13), and we request that these individuals do not provide Personal Information through the Site. We do not knowingly collect information from children under 13 without parental consent.  Visit the Federal Trade Commission website for more information about the Children’s Online Privacy Protection Act (COPPA).

Protecting individual health information

To the extent that we receive, maintain, or process an individual’s protected health information, Macomb Office may disclose that information electronically as authorized by and in accordance with applicable federal and/or state law.

Updates to this Privacy Notice

This U.S. Online Privacy Notice is subject to change. Please review it periodically. If we make changes to the U.S. Online Privacy Notice, we will revise the “Last Updated” date at the top of this Notice. Any changes to this Notice will become effective when we post the revised Notice on the Site. Your use of the Site following these changes means that you accept the revised Notice.